To have the option to customize the countries you use the GSP for, follow the instructions in Can I opt out of the Global Shipping Program? If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. If you have questions about selling items with the GSP visit our Seller FAQs. My international buyer opened a dispute for a parcel that was sent to a wrong address by ebays GSP. If I ship global ones everything need to be in one package for same price? Global shipping . Yes, you can pick and choose which countries you want to use GSP for. To remove a single active listing from the Global Shipping Program. Other benefits include: However, the GSP does not always work as intended. Furthermore, it seems that you don't have any other options to request from the seller to use the cheapest shipping method. eBay will provide this personal and order information to Pitney Bowes on your behalf so that Pitney Bowes may provide the services that you are requesting under the Program. Returns are not currently supported through the Global Shipping Program. Here’s a summary of the main alternatives: Sellers can send packages overseas using the USPS (or Royal Mail in the UK) or international carriers. For shipments from the US, eBay GSP always uses the USPS Priority Mail International service. Note: at the discretion of eBay, applicable classification and export compliance charges, third party brokerage fees, and charges for the management of variances may instead be included within the Shipping amount that is quoted to you. So, some buyers avoid GSP listings as it makes the products they buy too expensive. The Global Shipping Program expands your shopping horizons by thousands of items in hundreds of categories. We’ve corrected the article to point out that the total price paid is included on the packing slip. If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay China sellers ship packages through following carriers: China Post, SFC, Winit, ePacket. For additional information about applicable fees, see the eBay Global Shipping Program Buyer Terms and Conditions. Find and purchase profitable inventory with the best tools for market research, product analysis, importing and wholesale. If you are not successful in contacting them directly, or if you have additional questions about the last mile carrier and their ability to deliver the item, contact eBay Customer Service. Many see the GSP as a good service, making global shipping convenient, simple and hassle-free. Get on top of complex order logistics with the best systems for order management, shipping, returns, fulfillment and more. The eBay Money Back Guarantee/eBay-Käuferschutz (DE) covers eligible transactions purchased on ebay.com. The recent drop in the value of the Canadian dollar may also affect the shipping cost, but probably not by much for an item like yours. The actual cost of import taxes and duties vary depending on the destination, value and type of product being sent. Can I pick and choose which countries to use the GSP for? Poor support and incorrect advice from eBay seller support reps. After contacting ebay, and them agreeing that it was their fault they agreed to remove the bad feedback, and give me back my money. Before purchasing, the buyer sees the item price plus all fees. It is not because the item is faulty. Almost 90 to 95% of my ebay purchases are from sellers from the USA. Another benefit of the GSP is that there are no additional fees due upon delivery. A friend of mine was able to get an Xbox Elite controller stopped from being delivered in France as the buyer opened up an unauthorized transaction dispute soon after it was despatched. Buying from sellers using the Global Shipping Programme. Post was not sent - check your email addresses! Note that the listing states “No additional import charges at delivery!”. It may also be cost effective when the products sold are of low value and not worth the cost of return shipping. Another simple option is for the seller to arrange shipping with an international carrier like FedEx, UPS, DHL or TNT then send the label and any other documentation needed direct to the buyer. Copyright © 1995-2021 eBay Inc. All Rights Reserved. You only need to set up normal domestic shipping as you will only be shipping to the GSP hub in KY. On the other hand, if GSP opens up new countries that you don’t want to ship to yourself, it could increase sales if your products are in demand there. They don’t have to make their products unnecessarily expensive for countries they can ship to themselves. There are no additional fees due upon delivery of your item. Pitney Bowes will arrange for the international shipment of GSP orders from the Global Shipping Center by a third party shipping carrier (or carriers) to the delivery address designated by you as the buyer or to a collection center near you that is designated by the shipping carrier. For managed payments sellers, selling fees for managed payments sellers apply, including an international fee. Global Shipping Program Buyer Terms and Conditions, eBay Global Shipping Program Buyer Terms and Conditions. The GSP does not address every aspect of international sales, only those relating to shipping. No the package is headed across country. If the estimated delivery date has passed and your item has still not arrived, you can open an “item not received case” through the My eBay / Order Details page. Can I opt out of the Global Shipping Program? This is fast and includes tracking, but is expensive, starting at around $24. These charges could change if, for example, you change your shipping address during checkout, or if the applicable import rules change before you complete your payment. You will then be notified if and when further action is necessary. Why was the package not delivered? View cart for details. And then once it arrives, the Program takes care of the rest. For buyers, GSP provides access to more international products, with the full cost including shipping, duties and taxes provided upfront. That is wrong, when printing out a packing slip, it shows how much the buyer has paid, and all to often this is way over and above they would normally pay if they bought postage from the seller. There is no fee to join the Global Shipping Program, but some eBay listing fees still apply to you and your buyer. These Program Fees, which will be calculated and displayed to you within GSP item listings, are as follows: Import fees vary by country, and the Global Shipping Program takes measures to ensure that fees are paid in every instance that they are due. The pack is scheduled for delivery next week. However, FBA is not allowed for fulfilling orders on eBay Australia. The incentive seems to be that more protection for seller and buyer is available, tracking is available, and goods will be handled with more care. eBay.com.au for shipping through the GSP to an Australian address. Pitney Bowes charged me twice for 1 package and I am finding it very hard to find someone at pitney bowes to understand that they have ripped me off. When you pay for the item through PayPal, you are authorizing two payment transactions. The main benefit of using eBay’s GSP is that shipping overseas becomes just as straightforward as sending domestic orders, making it accessible and convenient for sellers to reach international customers. Please see Global Shipping Program Buyer Terms and Conditions for more information. Here is the same item, from the same seller, shown on eBay.com.au: The item price is the same, $425, and the approximate cost in Australian dollars is automatically calculated. They also don’t have to worry about fraud or unreliable carriers for less developed or more distant countries, as they will be protected by the GSP. If sellers provide free domestic shipping, they will automatically receive five stars for the shipping costs DSR (detailed seller rating). Yes. However I can post the items in one package for only $15, thus saving the buyer $20. For non-managed payments sellers, eBay selling fees and PayPal fees apply, including PayPal's transaction fees for cross-border payments. Sellers do need to consider how they will handle returns, as this is not included in the GSP and can be very costly. Shipping time can vary and depends on the following factors: When you order an item via the Global Shipping Program, you’ll receive an email letting you know that the item has shipped. I would like to send back an item I bought from a US seller. With this number, you can track the package from the time your item ships to the time it arrives. You want to return an item Besides shipping being expensive, it’s the most common complaint that we have seen – seller support not living up to the promises made about how GSP is meant to work. To date the carrier has tried to deliver to the recipient at least 6 times and cannot locate them. However, the Global Shipping Program can be quite expensive for buyers – there’s more on that later. After you’ve completed checkout, you can review these charges on the Order details page. When an international buyer makes a purchase, the seller sends the item to a shipping center based in their own country. The products are inspected and graded and resold through the most appropriate channel available. How does the eBay Global Shipping Program benefit sellers? What is the cost of eBay GSP to sellers, or is it free? Shipping Price Calculator. For example, it does not translate listings or buyer messages, or handle returns. All you have to do is post the item to the UK Shipping Centre, and all you have to pay is the cost of that postage - just like you would if you were posting to a UK buyer. That being said, I do use GSP, but I also give the option to the buyer to use the services I provide. You will need to access the Order Details page for the item to view the tracking number and the shipment status. It offers nothing for buyers. No. To find the best rate quickly you can use a rate comparison service online or often they are built into many of the order management and shipping software tools. The email will have a universal tracking number, beginning with “UPAAA00000”. Delivery to P.O. It is often seen as a beginner’s solution for cross-border selling, and more experienced sellers might get better results with alternative methods. Normally clicking on the tracking number will give you some indication of who they used to get the parcel out of the country. More on returns in How do I handle returns for items shipped under the GSP? We endeavor to make our marketplace listings available to the broadest number of potential buyers across the globe. Identify the international shipping services you would like to offer for specific regions or countries. This is a simple approach that deals with the problem quickly and will probably avoid any disputes or negative feedback. Are they going to be refunded by Pitney Bows or Paypal? These charges are paid in every instance where they are due in order to help ensure that the item clears customs. Any customs duties, taxes, surcharges, fines, penalties, or other charges which may be imposed on you by customs or tax officials after an item purchased through the Global Shipping Program has successfully cleared customs and been delivered to, or made available for pickup at, the delivery address that you specify. The GSP fees are determined by ebay. Paying these import charges up front also means that there are no additional amounts due upon delivery of your item. Other sellers have negative opinions on the Global Shipping Program. Incorrect refunds or PayPal funds being held, when parcels are lost or damaged during international shipping (which the seller is not responsible for). Sellers are not responsible for lost or damaged parcels once they’ve reached eBay’s shipping center. Sellers automatically receive five stars for the shipping. “International priority shipping” (or “Shipping”): this Program Fee consists of charges associated with the parcel processing and shipping services described above and is comprised of the following variable amounts: the seller’s domestic shipping charges to ship the GSP item to the Global Shipping Center; third party international shipping charges to ship your orders from the Global Shipping Center to the designated delivery address or a collection center near you that is designated by the shipping carrier; fuel surcharges; charges for selling, general, and administrative expenses, hardware, software development and licenses, operations, and hosting by Pitney Bowes; charges from third party parcel processing service providers; charges relating to the management of insurance for lost or damaged items; charges for the management of variances between the quoted Shipping amount and actual costs; and any referral fees paid by Pitney Bowes to eBay for referring the seller to the Program. When is ebay going to fix the gsp? Omg they are brutal. The item to be shipped must already be in the seller’s country and listed for sale on eBay.com or eBay.co.uk. How do I handle returns for items shipped under the GSP? Another big problem is that the Global shipping program does not combine items for shipping so that the cost difference goes up many times. There is no fee to join the Global Shipping Program, but some listing charges still apply to you and your buyer. What are the requirements and limitations of the GSP? But how well does the program work? below. Import charges are in addition to the customs duties and taxes imposed by country tax and customs officials. On another note : Anybody else noticed that the packing slip for GSP customers no longer shows how much they paid for postage? The first payment goes to the seller and consists of the item cost and the US domestic shipping costs (if any). *Service Tax will be charged as applicable. This way, you know the charges up front and there are no surprises and no additional fees upon delivery. Additionally, items listed in some categories can’t be included in the GSP, such as smart watches, gift cards and tickets. Buyers see estimated shipping and import charges on the listing, which are then confirmed at checkout. There is no fee to use the Global Shipping Program but sellers will still have their usual eBay and PayPal fees to pay on the sale price (but not on the additional fees that the buyer pays). Applicability of eBay User Agreement. The seller is ok to refund the price of the item, but what about the custom fees I paid? However, these services can have value and size limits, and may be expensive. To use a 3PL in another country you will need to export your products upfront and in bulk, so they can quickly fulfill orders when they come in. One for the seller to ship the item to the shipping company in the US. Learn more in the eBay Global Shipping Program buyer terms and conditions. These charges are paid in every instance where they are due in order to ensure that the item clears customs. You would have to weigh up the impact on sales against the time and effort saved. Click on "View order details" from the drop-down menu. At the top left of the eBay site, click your username then, Choose your preferred settings or opt out completely. Buyers see estimated shipping and import charges on the listing, which are then confirmed at checkout. The shipping costs include any US domestic shipping fees charged by the seller, as well as program fees, international shipping charges, fuel surcharges, and processing and handling fees. Delayed delivery due to processing backlogs at the shipping center. Benefits of the Global Shipping Programme for buyers: Buyers can also keep an eye on the progress of their shipment with end-to-end international tracking. Wanted to enjoy it for a while but I didn’t put a high enough price on it, was purchased rather quickly. The shipping costs may include domestic shipping fees charged by the seller, as well as program fees, international shipping charges, fuel surcharges, and processing and handling fees. If the damage is severe, it should be picked up at the shipping center or by the parcel carrier. Returns handling services are usually only suitable for sellers with higher international returns volumes, as there are usually minimum monthly fees. I guess the edit settings does not work on eBay I am in France. If your seller is sending the item through the Global Shipping Programme, you’ll see the GSP logo on the listing. Delivery methods from eBay vary depending on where the eBay seller is physically located. You will have to pay 2 shipping costs. The seller doesn’t provide any of that information themselves. 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